Privacy Policy | Bus Pass

Privacy Policy Bus Pass by Bus Pass LLC Effective October 14, 2026 What Bus Pass does Bus Pass helps families submit AM and PM bus ride statuses, drivers view route stop signals, and the bus garage manage transportation. The school decides which students, routes and accounts are linked and which parents can view a bus location. Information we collect Account information includes email, name, a password stored as a password hash, email verification status, role, school association, account status, language, email-confirmation preference, onboarding status and terms-acceptance time. Authentication also uses verification and reset codes, sign-in sessions and failed-sign-in limits. We do not store your password as plain text. When a school creates or resets an account, a temporary password is sent by email. The school enters students' first and last names and may enter grade, student code and notes. It maintains guardian links, driver assignments, school names and addresses, route names, stops and their addresses or coordinates, service calendars, trip cutoffs and default ride rules. Families submit AM and PM ride statuses. Bus Pass records those statuses, who submitted them, their timestamps, applicable cutoffs and whether they were on time. It also records trip starts and ends, stop progress, tracking alerts and administrative audit events. Live bus location and consent For a tracked route, Bus Pass collects the driver's device location to share the bus's live position with the bus garage and parents the school has given location access. While a tracked trip is active, location may be collected when the app is closed or not in use, subject to operating-system limits. Points can include latitude, longitude, heading, speed, accuracy and timestamp. We ask for consent in the app before requesting missing system permissions. Choosing Not now or denying a permission allows the trip to run without sharing location and does not trigger another request during that trip. Tracking requires location permissions and the garage's tracking setting. Ending the trip stops sharing. Parents' device location is not collected to view the bus map. How information is used and shared We use this information to run accounts, verify email, reset passwords, show ride statuses and stop signals, confirm submissions, share permitted bus locations, administer access and investigate operational problems. Parents see their linked students; assigned drivers see route and stop information; garage administrators manage transportation records and access. Children's information is entered and managed by the school, not collected through advertising. Schools must have authority to provide student information. Accounts are for adults 18 and older: parents and guardians, adult students where the school permits, bus drivers and transportation staff. Students under 18 do not hold accounts. Bus Pass is not directed to children. Contact the school or us to review or correct a child's information. Convex hosts the backend, database and authentication services. Resend processes email addresses and message content to deliver verification and password-reset codes, temporary passwords, optional ride-status confirmations and garage tracking alerts. Map services use Apple Maps on iOS and Google Maps on Android to display bus locations; the admin portal loads map tiles from OpenStreetMap. These providers receive the requests needed to provide their services, which may include IP address and map area. Service providers may process technical logs to operate and secure their services. We do not use advertising, app analytics or cross-app tracking, and we do not sell personal data. Live bus location is used for transportation, not advertising or profiling. Retention and deletion Location history points older than 24 hours are removed by an hourly scheduled cleanup, so removal can occur after the 24-hour mark as the job runs. The current live position is cleared when a trip ends; a stale position may remain in the live record during an unfinished trip, although it is not shown to parents as a reporting bus. Other school and operational records remain until removed through administration or a verified data request; there is no general automatic retention limit for them. Deleting your account removes your profile, email, password credentials and verification codes, links to students, driver route assignments and location-view subscriptions. Active driver trips end, their live coordinates are cleared, and sign-in sessions are invalidated. School-managed student records, schools, stops, routes, ride statuses and timestamped ride-status history remain. Past submissions display "Deleted account" as the author. Trip-session history, tracking alerts and audit records also remain, including internal account identifiers. Location history points are removed by an hourly cleanup once older than 24 hours; deletion does not immediately erase those points. These retained school and operational records have no automatic deletion schedule in Bus Pass. Contact us and your school about a request to delete or correct retained records. To delete your account in the app, open Profile > Settings > Account > Delete account and confirm Delete account. You can also email William@buspass24.com from the account's email address with the subject "Bus Pass account deletion". We may need to verify that the request is yours. Do not send your password. You can turn ride-status confirmation emails off in Settings; essential account emails still apply. Security and choices Bus Pass uses authenticated access and role and assignment checks. No system can guarantee absolute security. Keep your credentials private and contact us if you believe access is unauthorized. You can change your name, language and confirmation preference in the app. Contact your school for student, route and stop corrections. Contact and changes Bus Pass LLC: William@buspass24.com Website: https://buspass24.com We publish the current policy in the app and on this page. A later version will state its effective date.