Delete your account
You can delete your Bus Pass account without contacting support: open Profile > Settings > Account > Delete account, then confirm Delete account. This applies to parent and driver accounts; administrator accounts are managed in the admin portal.
You can also ask Bus Pass LLC to delete your account without using the app. Email William@buspass24.com from the email address associated with your account, using the subject "Bus Pass account deletion". Include your name and school so we can find the account. We may ask you to verify ownership. Never send your password. Website: https://buspass24.com.
Deleting your account removes your profile, email, password credentials and verification codes, links to students, driver route assignments and location-view subscriptions. Active driver trips end, their live coordinates are cleared, and sign-in sessions are invalidated. School-managed student records, schools, stops, routes, ride statuses and timestamped ride-status history remain. Past submissions display "Deleted account" as the author. Trip-session history, tracking alerts and audit records also remain, including internal account identifiers. Location history points are removed by an hourly cleanup once older than 24 hours; deletion does not immediately erase those points. These retained school and operational records have no automatic deletion schedule in Bus Pass. Contact us and your school about a request to delete or correct retained records.